“Customer Support Representative” Recruitment Notice (July 2023)

*Read the whole circular before applying.*

Company: Cyber IT Bangladesh

Location: 5th Floor, Mira Tower, Nabinagar, Savar, Dhaka

Designation: Customer Support Representative
No. Vacancy: 01
Job Nature: (Part-Time)
Office Hours: Negotiable

Job Location: Home Office
Weekend: Friday

Company Overview:

Cyber IT Bangladesh is a cutting-edge cyber company, spearheading the charge in safeguarding digital landscapes. Founded with a vision for secure digital transformation, we offer a comprehensive range of cybersecurity services. Our adept team of experts provides tailored solutions, including penetration testing, threat detection, and incident response. With a client-centric approach, we collaborate closely to understand unique needs and deliver effective strategies. Emphasizing innovation, our R&D team continuously develops advanced security technologies. Operating with integrity and transparency, we prioritize trust and reliability. Our success in protecting businesses and organizations has solidified Cyber IT Bangladesh’s position as a trusted partner in securing Bangladesh’s digital future.

Mission:

Our mission at Cyber SecureTech Solutions is to empower our clients with the highest level of cybersecurity and IT expertise, ensuring their digital assets and information remain secure and protected against emerging threats. We strive to be at the forefront of innovation, continuously adapting our strategies to stay one step ahead of cyber adversaries.

Job Responsibilities:

• Respond to Customer Inquiries: Address customer queries, complaints, and requests promptly and professionally through various communication channels.
• Provide Product/Service Information: Offer comprehensive knowledge about products or services, ensuring customers have a clear understanding.
• Troubleshooting and Issue Resolution: Identify and resolve customer issues, providing step-by-step guidance to resolve technical problems.
• Maintain Customer Records: Accurately document customer interactions, feedback, and solutions for future reference and improvement.
• Assist with Orders and Billing: Help customers with order placements, payments, and billing inquiries, ensuring a smooth transaction process.
• Handle Escalations: Address escalated customer concerns, empathizing with their situation and working to find appropriate resolutions.
• Customer Education: Educate customers on using products/services efficiently, offering tips and best practices.

Skills and Qualifications:

• Excellent Communication: Strong verbal and written communication skills to interact effectively with customers.
• Problem-Solving: Ability to analyze issues and provide appropriate solutions quickly and accurately.
• Patience and Empathy: Stay calm, patient, and understanding, even in challenging customer interactions.
• Time Management: Manage multiple tasks and inquiries efficiently, meeting response time targets.
• Technical Knowledge: Understand products/services and possess basic technical knowledge for troubleshooting.
• Adaptability: Quickly adapt to changing customer needs and industry trends.
• Team Player: Collaborate with colleagues and cross-functional teams to resolve complex issues.

𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:

> Candidates with (1-3) years of experience in the relevant field.

> Freshers are also encouraged.

𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬 𝐖𝐞 𝐄𝐱𝐩𝐞𝐜𝐭:

> Good Communication Skills

> Familiarity With The Position

> Team Player

> Having Leadership Skills

> Taking Initiatives

> Planning & Organizing

> Problem Solving Capacity

> Willingness To Learn

𝐖𝐡𝐚𝐭 𝐰𝐞 𝐜𝐚𝐧 𝐨𝐟𝐟𝐞𝐫 𝐲𝐨𝐮:

> Annual Increment (After Probation/Eligibility)

> 1 Times Yearly Festival Bonus

> Performance Bonus

> All Government holidays as per company policy

> An environment that fosters accelerated growth and training

𝐒𝐚𝐥𝐚𝐫𝐲 𝐑𝐚𝐧𝐠𝐞: 6000-10000 Taka (Monthly)

𝐃𝐞𝐚𝐝𝐥𝐢𝐧𝐞:

20th Agust 2023

𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐏𝐫𝐨𝐜𝐞𝐬𝐬:

Kindly send your resume in our mail:

career@cyberitbd.com